Luna Technologies recently uncovered a safety issue with a piece of auxiliary equipment included with the Welch vacuum pump.
What Is This Issue and How Does It Affect My Equipment?
The Welch vacuum pump package included a battery-operated vacuum gauge (pictured below). This battery-operated gauge is not C1D1 rated and should never be installed or used within any C1D1 environment. This oversight occurred because of a misidentified component (by Welch) in the vacuum pump packages provided to Luna Technologies.
Note that this issue was discovered BEFORE any gauges were installed in hazardous areas.
What Is the Solution?
As a result, we are offering to exchange the gauge for an in-store credit of $1033 that you can use in the Luna Technologies store. You can use this credit to purchase any item in the store, including filter socks, gaskets, hardware, CRC media, etc.
Can I Keep the Gauge?
You may, of course, keep the gauge, but you must not use it inside any C1D1-rated spaces.
How Will I Return the Gauge and Get Store Credit?
Customers need only notify the Luna support team using this form or by calling 971-337-2314 that you are planning to return the gauge for store credit. We will arrange for the shipping, so all you would need to do is package up the gauge, attach the shipping label, and kick it out the door to us.
